Privacy Policy

01Scope of this policy

This policy covers information collected through this website — swiftworksol.com — including anything you send us using the enquiry form or by email.

It does not cover protected health information (PHI) handled as part of a client engagement. That information is governed by the service agreement and Business Associate Agreement executed with each client, and it is never collected or processed through this website.

02What we collect

Information you give us

When you submit the enquiry form, we collect the details you enter: your name, your role or title, your organisation, your email address, your phone number if you choose to provide one, how you heard about us, and the content of your message.

If you email us directly, we receive whatever you include in that email.

Information collected automatically

Our hosting provider records standard server logs when you visit, which include your IP address, browser type, the pages you requested, and the date and time of the request. These logs are used to keep the site running and secure.

Spam prevention

The enquiry form uses hCaptcha to distinguish human visitors from automated submissions. hCaptcha collects device and usage signals for that purpose and may set cookies in your browser. It is operated by Intuition Machines, Inc. under its own privacy policy.

What we do not collect

• We do not run advertising or marketing trackers on this site.
• We do not sell, rent, or trade your information.
• We do not ask for, and do not want, patient information through this website.

03How we use it

We use the information you provide for a small number of specific purposes:

• To respond to your enquiry and discuss whether our services fit your practice.
• To prepare a proposal or quotation if you ask for one.
• To keep a record of our correspondence with you.
• To operate, secure and troubleshoot the website.

We do not add enquiry contacts to a marketing list. If we ever intend to send you something other than a reply to your own enquiry, we will ask you first.

04Service providers

A small number of third parties process data on our behalf in order to run this site:

• Hostinger — website hosting and business email. Enquiries delivered to our mailbox are stored on Hostinger's mail servers.
• Web3Forms — processes enquiry-form submissions and forwards them to our email address. Submissions pass through, and are briefly stored on, their infrastructure, which runs on Amazon Web Services.
• Intuition Machines, Inc. (hCaptcha) — spam and abuse prevention on the enquiry form.
• Google Fonts — typefaces used on this site are loaded from Google's servers, which means your IP address is visible to Google when the page loads.

Each of these providers operates under its own privacy policy. We do not authorise any of them to use your information for their own purposes.

05Where your information is handled

SwiftWorks Solutions LLC is registered in the United States. Our work is carried out from Pakistan, and our personnel access business correspondence from there. This means that information you send through this website — including your contact details and the content of your message — is accessed and processed outside the United States.

We state this plainly because it matters. If your organisation has policies restricting where its information may be accessed, please raise this with us before sending anything sensitive, and we will discuss how we can work within those requirements.

These arrangements relate to general business correspondence. Any access to protected health information under a client engagement is handled separately and only on terms agreed in writing with that client.

06How long we keep it

Enquiry-form submissions are stored briefly by Web3Forms and then deleted according to the retention period we have configured. The email itself is retained in our mailbox for as long as needed to respond to your enquiry and to keep a reasonable record of business correspondence.

Server logs are retained by our hosting provider under their standard retention schedule.

If you would like your enquiry deleted, ask us and we will remove it.

07Security

This site is served over HTTPS, so what you send through the form is encrypted in transit. Access to the mailbox that receives enquiries is restricted and protected by strong authentication.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. That is the main reason we ask you not to send patient information or other sensitive material through this website.

08Please do not send patient information

This website is not a secure channel for protected health information. Please do not include patient names, dates of birth, medical record numbers, clinical details, or any other identifiable patient information in the enquiry form or in email to us.

If we receive a submission containing patient information, we will delete it rather than forward or retain it, and we will ask you to resend through an appropriate secure channel. Once an engagement begins, clinical material moves through the secure workflow agreed in your service agreement — never through this site.

09Your choices and rights

You can ask us to:

• Tell you what information we hold about you.
• Correct anything that is inaccurate.
• Delete your enquiry and our correspondence with you.

Write to info@swiftworksol.com and we will deal with it. Depending on where you live, you may have additional rights under local law, and we will honour those where they apply.

Most browsers let you block or delete cookies. Blocking cookies may prevent the enquiry form's spam check from working, in which case you are welcome to email us instead.

10Children

This website is intended for healthcare professionals and organisations. It is not directed at children, and we do not knowingly collect information from anyone under 18.

11Changes to this policy

If we change how we handle information, we will update this page and revise the date at the top. Material changes will be described here rather than made quietly.

12Contact us

Questions about this policy, or about how we handle your information: